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WHO IS RIGHT? IT’S ALL ABOUT PERCEPTION

I ask this question to myself every now and then “Who is Right? How does one come to a conclusion?  Is it that the eye sees only what the mind is prepared to comprehend?

Who Is Right Its All About Perception

Recently one of our client’s had received a letter from Australian Embassy stating – “Experience is fake and documents seem Bogus.” I had the same question in mind ‘Who is right- the client or visa officer?” We checked with client and asked him to be honest so that we can help him. The client was very emotional and said “How can anyone pass a statement -Fake experience or bogus documents? It’s my 7 years of experience, my hard work? Just because I could not answer the verification questions well, as I was in office surrounded by colleagues, they came to this conclusion.

In this scenario both are RIGHT in their place, visa officer did his job and asking for explanation as he was not satisfied with the interview. Client’s experience is 100% genuine and documents procured from Company. Of course we were glad that he was given a chance to explain and together we gave the explanation and he got the visa! How many times do we really get a chance to explain even when we know we are right?

The other day I was asking one of my colleagues who do you think is RIGHT in the below scenario?

A sales person who understands the needs of the customer and his budget and offers him the right product (OR) one who sells the most expensive product available so that he brings revenue to the company.

If you are a customer the first sales person is right and if you are the owner of the company the second sales person is right. Is it all about who you are and how you perceive?  Is there anything Right or Wrong?

Yes by the way my colleague’s answer was the first sales person is right! May be his answer was so, as he is from customer service.

What you see and what you hear depends a great deal on where you are standing. It also depends on what sort of person you are.”
― C.S. Lewis.

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